Hornbeam, originally established in 1992 is one of the top independent firms of Chartered Accountants and Business Advisors in Norfolk. From our offices in Rackheath we act for and with owner managed businesses in many industries and of all sizes.

With a total team of 12, we find ourselves large enough to deal with the needs of our most demanding clients yet small enough to care about our smallest. Our client base itself ranges from individuals and families in business to large commercial groups of companies. We understand that the needs of all our clients are of paramount importance, irrespective of the size of their businesses.

As a practice we are pleased to assist our clients through economic upturns and highs, as well as adverse trading situations. Maintaining a close working relationship during these economic fluctuations has rewarded us with long term loyalty from these clients and a bond seems to exist that is rarely experienced in a professional relationship.

As you would expect from a well-established firm such as ours, the provision of an accurate and “value for money” compliance service forms the backbone of what we do, ensuring to the best of our ability that our clients conform to the requirements of current legislation. The same level of “attention to detail” is applied to the completion of an individual’s tax return, as is given to the audit of a business with a turnover in excess of £10,000,000.

Whilst some of our clients still opt for us to carry out this compliance function only, more and more these days we are developing relationships where our focus is very much on the declared personal goals of the owners of the business. Whether these are to sell the business via the open market or management buyout, pass the business on to family members, take a back seat or simply “get through the current economic climate” in one piece, makes no difference to our senior team members as these are all frequently occurring requirements.

Strategic Planning, high quality Tax Advice, Profit Improvement Planning, Fund Raising and Monitoring Progress during projects are all now part of the day to day life of Hornbeam’s team members, who not only deal with the historical aspect of compliance with you, but more importantly, help you realise your personal goals.

In addition, all our senior personnel have also spent time in industry, managing businesses just like your own, allowing us to appreciate and understand your requirements in a much greater depth.

We welcome clients of all business sizes and states of health and it is our pleasure to work with you, to make a difference.

Our Terms of Business

The following terms of business apply to all engagements accepted by Hornbeam Accountancy Services Limited. All work is carried out under these terms except where changes are expressly agreed in writing.

1.0 Professional rules and practice guidelines

1.1 We will observe and act in accordance with the bye-laws, regulations and code of ethics of the Institute of Chartered Accountants in England and Wales and accept instructions to act for you on this basis. In particular you give us the authority to correct errors made by HMRC where we become aware of them. We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations. You can see copies of these requirements in our offices. The requirements are also available on the internet at www.icaew.com/membershandbook. We confirm that we are Registered Auditors eligible to conduct audits under the Companies Act 2006.

2.0 Investment advice

2.1 If during the provision of professional services to you, you need advice on investments, we may have to refer you to someone who is authorised by the Financial Conduct Authority, as we are not. However, as we are licensed by the Institute of Chartered Accountants in England and Wales, we may be able to provide certain investment services that are complementary to, or arise out of, the professional services we are providing to you. Such advice may include valuation of small businesses, presentations to banks or investors for funding, advice on business acquisitions etc. In the unlikely event that we cannot meet our liabilities to you, you may be able to claim compensation under the Chartered Accountants’ Compensation Scheme in respect of exempt regulated activities undertaken.

2.2 We are not authorised by the Financial Conduct Authority. However, we are included on the Register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling, and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Institute of Chartered Accountants in England and Wales. The register can be accessed via the Financial Conduct Authority website at www.fsa.gov.uk/register.  Under this umbrella we offer insurance which covers our fees if HMRC open a tax investigation into your affairs.  Please ask if you are interested in this type of insurance.

3.0 Commissions or other benefits

3.1 In some circumstances we may receive commissions or other benefits for introductions to other professionals or transactions we arrange for you. In this case, we will notify you in writing of the amount, the terms of payment and receipt of any such commissions or benefits. The fees you would otherwise pay as described below will not be reduced by such amounts. You agree that we can retain the commission or other benefits without being liable to account to you for any such amounts.

4.0 Clients’ money regulations

4.1 In very unusual circumstances we may hold money on your behalf. The money will be held in trust in a client bank account, which is segregated from the firm’s funds. The account will be operated, and all funds dealt with, in accordance with the Clients’ Money Regulations of the Institute of Chartered Accountants in England and Wales.

4.2 We will return monies held on your behalf promptly as soon as there is no longer any reason to retain those funds. If any funds remain in our client account that are unclaimed and the client to whom they relate has remained untraced for five years or we as a firm cease to practice then we may pay those monies to a registered charity.

5.0 Retention of records

5.1 During our work we will collect information from you and others acting on your behalf and will return any original documents to you following completion of our work. You should retain them for six years from the 31 January following the end of the accounting or tax year. You should retain them for longer if HM Revenue & Customs enquire into your tax return.

5.2 Whilst certain documents may legally belong to you, unless you tell us not to, we intend to destroy correspondence and other papers that are more than seven years old, except documents we think may be of continuing significance. You must tell us if you wish us to keep any document for any longer period.

6.0 Conflicts of interest and independence

6.1 We reserve the right during our engagement with you to deliver services to other clients whose interests might compete with yours or are or may be adverse to yours, subject to 7 below. We confirm that we will notify you immediately should we become aware of any conflict of interest involving us and affecting you / the company / partnership.

7.0 Confidentiality

7.1 We confirm that where you give us confidential information, we shall at all times keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional statements relevant to our engagement.

8.0 Data Protection and The General Data Protection Regulation May 2018

The GDPR is a new, European-wide law that replaces the Data Protection Act 1998 in the UK. It places greater obligations on how organisations handle personal data. It comes into effect on 25 May 2018.

8.1 We shall only process the client personal data:

(i) in order to provide our services to you and perform any other obligations in accordance with our engagement with you;

(ii) in order to comply with our legal or regulatory obligations; and

(iii) where it is necessary for the purposes of our legitimate interests and those interests are not overridden by the data subjects’ own privacy rights.
Our privacy policy contains further details as to how we may process client personal data. It is available on our website www.hornbeam-accountancy.co.uk or you can request a hard copy of our privacy notice by emailing info@hornbeam-accountancy.co.uk

9.0 Proceeds of Crime Act 2002 and Money Laundering Regulations 2007

9.1 In common with all accountancy and legal practices, the firm is required by the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2007 to:

10.0 Quality control

10.1 As part of our ongoing commitment to providing a quality service, our files are periodically reviewed by an independent regulatory or quality control body. These reviewers are highly experienced and professional people and, of course, are bound by the same rules for confidentiality as our principals and staff.

11.0 Help us give you the best service

11.1 We wish to provide a high quality of service at all times. If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving please let us know by contacting Phil Needham on 01603 720424.

11.2 We undertake to look into any complaint carefully and promptly and do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may of course take up the matter with our professional body, the Institute of Chartered Accountants in England and Wales.

12.0 Contracts (Rights of Third Parties) Act 1999

12.1 Only someone who is a party to this agreement has the right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. This clause does not affect any right or remedy that exists independently of the Act.

12.2 The advice we give you is for your sole use and is confidential to you and will not constitute advice for any third party to whom you may communicate it. We will accept no responsibility to third parties for any aspect of our professional services or work that is made available to them.

13.0 Fees

13.1 If we have quoted you a fixed fee we will honour it.  In subsequent years our fees will be monitored on the basis of the time spent on your affairs by the principals and staff and on the levels of skill or responsibility involved, and will be varied to reflect the changes in your business and the costs incurred by us. We will seek to avoid unexpected increases in our fees for our services. Our fees will be billed at appropriate periods, together with outlays and VAT, and our invoices will be due for payment when issued.

    1. If you instruct us to do work outside the responsibilities outlined in our engagement letter, this will involve additional fees.

13.3 We normally ask clients to pay a proportion of their fee on a monthly standing order or direct debit. These payments will be applied to fees for work performed under our engagement letter for the current and ensuing years.

13.4 We reserve the right to charge interest on overdue accounts at the current rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to charge up to £25 per month plus VAT at the standard rate to cover our credit control costs where your payment has not been received more than 60 days after date of invoice. Finally, we reserve the right to terminate our engagement and cease acting if payment of any fees billed is unduly delayed.

14.0 Applicable law

14.1 Our engagement with you is governed by, and interpreted in accordance with, English law. The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning our engagement letter and terms of business and any matter arising from or under them. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inconvenient forum, or to claim that those courts do not have jurisdiction.

15.0 The Provision of Services Regulations 2009

    1. We are registered to carry on audit work in the UK by the Institute of Chartered Accountants in England and Wales. Details of our audit registration can be viewed at www.auditregister.org.uk under reference number C009194769.
    1. Our professional indemnity insurer is Royal and Sun Alliance, of Epic Underwriting, Castlemead, Lower Castle Street, Bristol, BS1. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States or Canada.
  1. Limitation of Liability

16.1 We will provide services as outlined in the engagement letter with reasonable care and skill. However, to the fullest extent permitted by law, we will not be responsible for any losses, penalties, surcharges, interest or additional tax liabilities where you or others supply incorrect or incomplete information, or fail to supply any appropriate information or where you fail to act on our advice or respond promptly to communications from us or the tax authorities.

    1. You will not hold us our partners and staff responsible, to the fullest extent permitted by law, for any loss suffered by you arising from any misrepresentation (intentional or unintentional) supplied to us orally or in writing in connection with this agreement. You have agreed that you will not bring any claim in connection with services we provide to you against any of our partners or employees personally.
    1. Our work is not, unless there is a legal or regulatory requirement, to be made available to third parties without our written permission and we will accept no responsibility to third parties for any aspect of our professional services or work that is made available to them.

16.4 Unless prohibited by statute, you agree that our liabilities to you are at all times limited to 5 times our annual fee charged to you.

  1. Changes to Our Terms of Business

17.1 From time to time our terms of business will need to be changed to accommodate changes to legislation, new insurers or such like.  If this does not constitute a material change to our contract with yourselves, we will post the revised terms and conditions on our website and this will be deemed notice to you.

    1. Welfare Benefits Advice
    2. Unless specifically stated otherwise in your letter of engagement, we do not ordinarily advise on the claiming of welfare benefits. This advice should be sought from an appropriate professional.

Pete Dixon

On hearing that HMRC agreed to drop all of their penalties, Pete Dixon emailed us:

“Hey Phil - thank God for that! Thank you for such a superb job/result and the peace of mind. Enjoy the rest of the week. Cheers Pete“

Judith Tait

After receiving help and support with QuickBooks:

“Thanks so much for your help today. It really will revolutionise my accounting”

Michael Engelhard

After receiving a Hornbeam business valuation:

“Thanks for the valuation Phil, our barrister said it was the best she had ever seen”

David Adlard

“No one could have fought my corner against the tax man with more determination, intelligence or technical expertise”

Dr John Wade

“Phil, this has been an amazing journey, one that has seen us go from strength to strength. We have achieved something I never dreamed of, financial security, and just as important peace of mind. Thank you for being you, and for the strength and encouragement when things were uncertain. Thank you for being our friend”

ICAEW Inuit Quickbooks Xero

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